Dealer Terms & Conditions
Terms & Conditions
Assembled Item Discount Policy
Seller offer 30% discount from original price to purchase any assembled items. Assembled Item sale cannot return or exchange.
Special Order Procedure Policy
Seller will be happy to place a Special Replacement Order to the factory if buyer would like to order parts for repairing damaged items,; the lead time is 45-60 days. Cost of parts need to be paid in full upon ordering, and this transaction is no cancellation allowed.
Buyer shall purchase products from Seller on a pre-paid basis. Seller accepts all major credit cards, business checks, cash, debit card, wire transfer, (a $50 convenience fee applies for all credit card transactions, because Seller are wholesale company, all of the price is cash discount price. ). Buyers will not be extended any credit terms unless further requested which requires additional credit application form to be completed, signed and approved by the credit manager. Seller does not accept personal checks for tax exemption accounts. Seller does not accept check without PO box or physical address printed on the check. Any collection fees, legal fees and bank fees will be paid by the Buyer if the full face value of the credit card charge or check charge has been charged back. All terms stated in here are conditioned to change or amended at any time.
If you are outer state or outer country customer, Wire Transfer payment method for same day pickup is recommended. For Wire Transfer detail info, please contact us at (626)333-2388 ex: 201.
Canceling and or Chaning Orders
Once an order has entered the preparing process, we are unable to add or remove items to orders that have already been submitted for prepping and packing. If your order has already shipped, call your Cabinets Warehouse representative that handles your account, or 626-333-2388, they will issue a return authorization number so you may return your items for a refund or exchange.
Delivery & Returns
Buyer shall examine material upon receipt. If any shortages or damages are discovered upon delivery, Buyer must make a notation for damage and/or shortage on the bill of landing with a representative from the carrier present before accepting the order. Seller cannot be responsible for a loss or damage if Buyer gives the carrier a clean and clear receipt. All claims for shortage, damaged merchandise or improper delivery must be made in writing and Seller must be notified within three days from the delivery date. All sales are final and there will be no refunds or returns for shortage, damaged merchandise or improper delivery on the fourth business day from delivery date. Returned merchandise will not be accepted without the prior approval of Seller. Authorized returned merchandise must be in unopened cartons and in re-saleable condition as determined by Seller and written returned merchandise authorization (RMA) is required for any return. Buyer shall understand that there is a minimum 30% restocking charge for all returned goods (must be in factory sealed box in original conditions) and any additional freight charge will be charged to the Buyer.
Installed or assembled cabinets may not be returned and Seller reserves the right to deny any returns deemed unacceptable. Product returns are not allowed after 3 days from purchase. If an item is refused when delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by Seller, the item shall be treated as a return and 30% restock charge will be applied. Any additional charge of freight will be charged to the Buyer. Special order merchandise is not returnable. All cabinets are subject to shade variation. No refund will be given if merchandise are/was assembled or installed.
Visible loss or damage Any external evidence of loss or damage that occurred during transit is to be considered visible loss or damage and must be noted on the bill of landing and signed by the carrier's agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim. Concealed loss of damage any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit, it is possible to damage the contents of a container without damaging the container. If such a situation occurs, it is important to contact Seller immediately for instruction on how to handle the claim. If a claim is to be filed, it is important to save the container that the damage merchandise arrived in. Buyer must open all received boxes and inspect products for concealed damage within three days from the delivery date. All sales are final on the fourth business day from delivery date. Additional Freight Charges Please note that any additional freight carrier's fees such as re-delivery, Detention charges over the 15 minute allowance time, special notification, residential delivery and lift-gate services are the responsibility of the Buyer (unless otherwise noted prior to the order). If such services are requested by Buyer from the freight carrier and billed to Seller, all such fees shall then be re-billed to Buyer. If the freight carrier is unable to deliver the freight due to problems with contacting seller and/or Buyer or setting up delivery appointments, storage fees may be assessed by the carrier. In such case all storage fees are the responsibility of the Buyer and shall be billed to their payment type on file.
Showroom Special Discount Policy
Seller have special showroom discount for our dealers and distributors. Please contact our sales representative for more information, at (626)333-2388